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Aspiring Contributor
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Message 1 of 22

Rogue email in Inbox preventing client apps downloading emails

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I've had an issue on my Apple devices for the past few weeks whereby I'm no longer able to view emails in my BT Yahoo inbox. I just completed an unsuccessful web chat, during which time I found that :

 

a. I was able to view all my email folders on my phone, including content, except for my Inbox

b. If I moved all visible emails to another folder, I was able to download those emails to my phone successfully

c. Having cleared my Inbox and sent a couple of test messages, I'm seeing a discrepancy between the number of emails shown from the summary in the left hand pane and those visible in the main pane, per the image below.

It appears that there's a rogue email in my inbox which is preventing client apps from downloading emails from that folder. I vaguely recall hitting a similar symptom several years ago.

 

The support rep and their supervisor were unable to assist further. Can anyone suggest how I can get this resolved please?

Thanks!

Simon.

 

BT2.jpg

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Distinguished Guru
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Message 2 of 22

Re: Rogue email in Inbox preventing client apps downloading emails

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Hi Simon.

 

Have you tried marking all emails as read?

 

Another thing might to set Basic view, then return to normal view (Click the Cog/Settings - choose Basic view, then save).

 

Is it just Apple devices? I.e. do you have another mail client such as Thunderbird to see if the problem is the same?

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Aspiring Contributor
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Message 3 of 22

Re: Rogue email in Inbox preventing client apps downloading emails

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Hi Andy,

 

Thanks for getting back to me.

 

I tried changing the settings as you suggested, but still saw the same, i.e. one "extra" email in the summary count, but it wasn't displayed in the main pane. When I marked all emails as read, I still see one email showing as unread in the summary pane on the left, even though it is not displaying in the main pane.

 

I did try connecting from Thunderbird, and that was able to download all *visible* emails - that is, the "rogue unread" email did *not* get downloaded.

 

I've vaguely remember hitting a similar issue several years ago, and the support person managed to access my email and resolve it (presumably by deleting the message?).

 

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Recognised Expert
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Message 4 of 22

Re: Rogue email in Inbox preventing client apps downloading emails

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Are you familiar with TELNET & raw POP3?

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Aspiring Contributor
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Message 5 of 22

Re: Rogue email in Inbox preventing client apps downloading emails

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Telnet yes, and I've just googled raw pop3 🙂

 

I just logged into mail.btinternet.com via telnet, and although stat shows there are 3 messages, list only shows the two visible ones:

 

+OK Maildrop ready, (JPOP server ready).
stat
+OK 3 59298
list
+OK 3 message(s) (59298 octets).
1 8419
2 7124
.

 

Any advice on specific commands to try would be gratefully received - thanks!

 

 

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Recognised Expert
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Message 6 of 22

Re: Rogue email in Inbox preventing client apps downloading emails

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Yes, I was hoping that the LIST would show the hidden msg & then you'd be able to delete it, but unfortunately no :(.

 

Sorry, can't think of anything else from your end. It needs somebody from BT Mail to do something from the server end.

 

Looks like missing msg is 44K bytes long.

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Distinguished Sage
Distinguished Sage
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Message 7 of 22

Re: Rogue email in Inbox preventing client apps downloading emails

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Agree, I think this needs mod intervention, I have notified them of the problem.

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Moderator
Moderator
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Message 8 of 22

Re: Rogue email in Inbox preventing client apps downloading emails

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Hi @wignomore and thanks for posting.

 

I'm not sure if there's a lot we can do here but I'll be happy to take a look at this for you. Please drop me over an email with your details. You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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Distinguished Sage
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Message 9 of 22

Re: Rogue email in Inbox preventing client apps downloading emails

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Have you checked that the "rogue" email is not in one of your Apple devices email app? Have you tried deleting and re-installing the email apps to see if this clears it.

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Recognised Expert
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Message 10 of 22

Re: Rogue email in Inbox preventing client apps downloading emails

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It can't be. It shows up in raw POP3 & in BT Webmail.

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