Router being sent back to BT

[Adob2393]

I took the day off work to receive my router but it did not arrive. Was told this could fit through the letterbox so rearranged delivery but it was not delivered and it is now being sent back to BT. How do I go about getting my router now it is being sent back to BT?  

[imjolly · Accepted solution]

Phone CS 150 or 0800800150 from mobile and get new hub sent out.

The package does go through a standard letterbox but depends on postman

[Checked2013]

From my experience they don't fit through most modern letterboxes. 

[imjolly]

@Checked2013 

 Never had a problem and I have had more than a few hubs.

A lot depends on postman but the boxes are specifically designed to go through standard letterbox

[Checked2013]

@imjolly I just got my hub box out to try it and it won't fit through my letterbox, so went over to my other house and tried it there and still won't fit.

I believe a few years ago the standard letterbox was made a lot thinner to reduce heat loss. The only way BT would be able to make it fit would be to reduce the depth if the smarthub it's self, but I doubt that would be possible as it's already quiet thin 

[imjolly]

@Checked2013 

Tried and goes through mine.

Maybe I am just lucky