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Icarus1
Aspiring Contributor
2,341 Views
Message 1 of 5

Router drops connection every night

My BT Smart Hub has started dropping the connection every night at around 21:30 to 22:00 after having been fine for a year.  BT support "guaranteed" that a factory reset would solve the problem, after initally telling me it was because my router was near a door or window!!  The factory reset hasn't worked.

The second contact with support tried to fob me off with it being caused by a street light turning on despite them having been on for hours anyway and the router has been fine for a year.  

I'd like some positive action, not just being fobbed off.  

Any suggestions?  (Apart from going to TalkTalk)

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4 REPLIES 4
iniltous
Guru
2,334 Views
Message 2 of 5

Re: Router drops connection every night

Does anything at home happen at this time,  central heating / hot water switching off, security light , street lighting switching on etc ..it could be an unsuppressed electrical device , or a device that has developed a suppression problem , switching off or on that is causing your router to lose sync and reconnect .

SHINE, single high intensity noise event

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imjolly
Distinguished Sage
Distinguished Sage
2,321 Views
Message 3 of 5

Re: Router drops connection every night

Have you tried using the test socket to eliminate any problems with internal wiring?

have you checked for line noise by dialling 17070 option 2 should be quiet and best with corded phone



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Icarus1
Aspiring Contributor
2,277 Views
Message 4 of 5

Re: Router drops connection every night

@imjollywrote:

Have you tried using the test socket to eliminate any problems with internal wiring?

have you checked for line noise by dialling 17070 option 2 should be quiet and best with corded phone


The quiet line test is crackly...

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imjolly
Distinguished Sage
Distinguished Sage
2,267 Views
Message 5 of 5

Re: Router drops connection every night

if you have noise on quiet line test and you used the test socket then phone 151 and report a phone fault NOT broadband  get phone line fixed and broadband will improve



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