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Venomx
Expert

‎15-05-2020 17h00 - edited ‎15-05-2020 17h20

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Message 1 of 3

Router still rebooting ?

Had an engineer out who said the router is fine and everything looks ok.

contacted Bt and they sent out a new router , a smart hub 2 and it still is rebooting once or twice per day

System uptime stays the same but network uptime reboots

any ideas?

 

just phoned again and she said there is a problem externally and it’ll be fixed soon. She then ordered me a mini hub or something even though she never asked me and then said it was too late to cancel ?

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎15-05-2020 17h27

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Message 2 of 3

Re: Router still rebooting ?

Is the router resets at random times or about the same time daily?



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Venomx
Expert

on ‎15-05-2020 17h30

464 Views
Message 3 of 3

Re: Router still rebooting ?

Random times.

to be fair she was friendly and also acknowledged there is a problem on the line which should be fixed by the 20th of this month, also got a text and email confirming this 

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