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CarlH
Aspiring Contributor
1,206 Views
Message 1 of 30

Routing to Gradwell at www.gradwell.com

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I am unable to access www.gradwell.com on various BT connections although connection via other service providers is without issue.

 

I am assured by the provider this is a routing issue, anyone else got issues?

 

Trace is 

 

traceroute to gradwell.com.www.gradwell.com (212.11.73.18), 64 hops max, 52 byte packets

 1  192.168.100.1 (192.168.100.1)  0.319 ms  0.177 ms  0.206 ms

 2  217.32.140.65 (217.32.140.65)  6.028 ms  6.024 ms  5.871 ms

 3  217.32.140.14 (217.32.140.14)  6.358 ms  5.887 ms  6.082 ms

 4  212.140.235.58 (212.140.235.58)  7.663 ms  6.471 ms  6.583 ms

 5  213.120.182.67 (213.120.182.67)  6.963 ms  6.958 ms  6.623 ms

 6  31.55.164.107 (31.55.164.107)  6.857 ms  7.064 ms  7.000 ms

 7  acc1-10gige-0-2-0-5.bm.21cn-ipp.bt.net (109.159.248.106)  6.595 ms

    acc1-10gige-0-5-0-4.bm.21cn-ipp.bt.net (109.159.248.96)  6.782 ms

    109.159.248.77 (109.159.248.77)  6.780 ms

 8  109.159.252.202 (109.159.252.202)  18.387 ms

    109.159.248.176 (109.159.248.176)  13.172 ms

    core2-te0-3-0-15.ealing.ukcore.bt.net (109.159.248.158)  11.943 ms

 9  peer2-xe4-3-0.redbus.ukcore.bt.net (109.159.255.132)  31.351 ms

    peer2-xe0-0-0.redbus.ukcore.bt.net (109.159.254.74)  15.832 ms

    peer2-xe11-1-0.redbus.ukcore.bt.net (109.159.254.94)  23.718 ms

10  195.99.126.103 (195.99.126.103)  11.522 ms  12.201 ms  11.316 ms

11  xe-3-4.core00.sov.uk.hso-group.net (46.17.60.173)  21.966 ms  11.934 ms  44.853 ms

12  xe-4-2.core00.gs2.uk.hso-group.net (77.75.108.146)  24.548 ms  28.586 ms  21.057 ms

13  xe-4-4.core00.the.uk.hso-group.net (77.75.108.130)  18.093 ms  32.517 ms  16.828 ms

14  gradwell-com-138.gw.hso-group.net (93.89.94.138)  12.712 ms  13.120 ms  13.808 ms

15  79.135.121.103 (79.135.121.103)  11.843 ms

    79.135.121.102 (79.135.121.102)  12.380 ms  12.363 ms

16  hosting.gradwell.com (212.11.73.18)  13.800 ms  11.573 ms  11.571 ms

 

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29 REPLIES 29
dingobill
Beginner
1,172 Views
Message 2 of 30

Re: Routing to Gradwell at www.gradwell.com

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Am too having this problem on my home and business broadband.  Two of our websites are hosted by gradwell and so http://www.cameronmcnee.com/ and http://www.oliverwarren.co.uk/ are not connecting on either my home or office connections.

 

I have spoken to Gradwell and they say that BT are being incredibly slow and unhelpful at resolving this - so, please BT make this a priority as it is affecting many businesses and the fault entirely exists at your end.


Thanks

Oliver

CarlH
Aspiring Contributor
1,159 Views
Message 3 of 30

Re: Routing to Gradwell at www.gradwell.com

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I am disappointed at Gradwell for not displaying a notice even if the fault is BT and not theirs!

Yes hosted sites are affected too.
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john46
Distinguished Sage
1,140 Views
Message 4 of 30

Re: Routing to Gradwell at www.gradwell.com

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Sites all working here loading fast
licquorice
Distinguished Sage
Distinguished Sage
1,134 Views
Message 5 of 30

Re: Routing to Gradwell at www.gradwell.com

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Yep, me too.

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CarlH
Aspiring Contributor
1,119 Views
Message 6 of 30

Re: Routing to Gradwell at www.gradwell.com

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The fact it works for you is good but of no real relevance.
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licquorice
Distinguished Sage
Distinguished Sage
1,115 Views
Message 7 of 30

Re: Routing to Gradwell at www.gradwell.com

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Err, yes it is. It proves its not a universal problem.

 

Also answers your original question

 

"I am assured by the provider this is a routing issue, anyone else got issues?"

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CarlH
Aspiring Contributor
1,065 Views
Message 8 of 30

Re: Routing to Gradwell at www.gradwell.com

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Still not working here when are you going to fix this BT?
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pippincp
Sage
1,026 Views
Message 9 of 30

Re: Routing to Gradwell at www.gradwell.com

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BT don't need to fix it until you can show why it's their problem instead of yours.

 

How can you fix something that's working?

 

Please explain how no connection equates to a tracert that connects within 12ms?

 

Stop jumping on the ISP as a matter of course when things go wrong, it's not always their fault!

 

I'm not editing the above, not for a host server error that the customer decided to blame the ISP for...

 

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craigski
Contributor
982 Views
Message 10 of 30

Re: Routing to Gradwell at www.gradwell.com

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We are also seeing this issue.

 

tracert will work to the gradwell network, so ICMP is working.

however http fails wil page can not be displayed.

This happens with multiple sites (all BT broadband) trying to access websites hosted by Gradwell.

Gradwell say its a BT issue, is there an update on this from BT?

 

Is there a number @ BT we can call (we are not a BT customer) but it is affecting people who are BT customers that are trying to access?

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