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ray_dorset
Distinguished Guru
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Message 11 of 30

Re: Routing to Gradwell at www.gradwell.com

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Which web addresses are you having problems with?
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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john46
Distinguished Sage
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Message 12 of 30

Re: Routing to Gradwell at www.gradwell.com

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it is not a BT retails problem this is a self help web site for our ISP nothing to do with any part of the BT core network
posts made here do not go to BT although the forum is moderated by BT not every post is read also no other posts on this subject have been made
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craigski
Contributor
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Message 13 of 30

Re: Routing to Gradwell at www.gradwell.com

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The issue only seems to affect BT Reatil customers, customers using lines provided by BT wholesale seem OK.

 

These are the sites BT Retail customers can not access:

 

www.gradwell.com

www.gradwell.net

etc

 

 

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craigski
Contributor
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Message 14 of 30

Re: Routing to Gradwell at www.gradwell.com

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Why is this marked as SOLVED? There is still an ongoing issue.

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john46
Distinguished Sage
362 Views
Message 15 of 30

Re: Routing to Gradwell at www.gradwell.com

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Only the OP can mark a post as solved
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licquorice
Distinguished Sage
Distinguished Sage
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Message 16 of 30

Re: Routing to Gradwell at www.gradwell.com

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@craigski wrote:

The issue only seems to affect BT Reatil customers, customers using lines provided by BT wholesale seem OK.

 

These are the sites BT Retail customers can not access:

 

www.gradwell.com

www.gradwell.net

etc

 

 


These are the sites SOME BT retail customers cannot access

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craigski
Contributor
351 Views
Message 17 of 30

Re: Routing to Gradwell at www.gradwell.com

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I have tried from 5 different BT retail Business customers, all over the country, 100% of them can not access gradwell network.

 

Gradwell have told me it a BT issue.

 

The IP addresses that I have tried to access from are:

 

81.149.x.x

81.136.x.x

81.139.x.x

 

Could it be the SOME BT customers are ALL BT Retail Business customers with a specific IP allocation?

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licquorice
Distinguished Sage
Distinguished Sage
346 Views
Message 18 of 30

Re: Routing to Gradwell at www.gradwell.com

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I currently have 86.134.99.xx and they are accessible. Could be just business customers, I suspect they have their own IP pool

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craigski
Contributor
342 Views
Message 19 of 30

Re: Routing to Gradwell at www.gradwell.com

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Yes, it only affects BT Business Retail customers AFAIK.

 

I have tested from other ISPs that use BT wholesale, and they are fine.

 

So I suspect its specific to the IP address allocation that BT Retail are using.

 

This has been ongoing for several days now.

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licquorice
Distinguished Sage
Distinguished Sage
340 Views
Message 20 of 30

Re: Routing to Gradwell at www.gradwell.com

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This a residential forum,  you would be better posting on the business forum if it only affects business users  https://business.forums.bt.com/

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