Routing to Gradwell at www.gradwell.com

[ray_dorset]

Which web addresses are you having problems with?

[john46]

it is not a BT retails problem this is a self help web site for our ISP nothing to do with any part of the BT core network
posts made here do not go to BT although the forum is moderated by BT not every post is read also no other posts on this subject have been made

[craigski]

The issue only seems to affect BT Reatil customers, customers using lines provided by BT wholesale seem OK.

These are the sites BT Retail customers can not access:

www.gradwell.com

www.gradwell.net

etc

[craigski]

Why is this marked as SOLVED? There is still an ongoing issue.

[john46]

Only the OP can mark a post as solved

[licquorice]

---

@craigski wrote:

The issue only seems to affect BT Reatil customers, customers using lines provided by BT wholesale seem OK.

These are the sites BT Retail customers can not access:

www.gradwell.com

www.gradwell.net

etc

---

These are the sites SOME BT retail customers cannot access

[craigski]

I have tried from 5 different BT retail Business customers, all over the country, 100% of them can not access gradwell network.

Gradwell have told me it a BT issue.

The IP addresses that I have tried to access from are:

81.149.x.x

81.136.x.x

81.139.x.x

Could it be the SOME BT customers are ALL BT Retail Business customers with a specific IP allocation?

[licquorice]

I currently have 86.134.99.xx and they are accessible. Could be just business customers, I suspect they have their own IP pool

[craigski]

Yes, it only affects BT Business Retail customers AFAIK.

I have tested from other ISPs that use BT wholesale, and they are fine.

So I suspect its specific to the IP address allocation that BT Retail are using.

This has been ongoing for several days now.

[licquorice]

This a residential forum,  you would be better posting on the business forum if it only affects business users  https://business.forums.bt.com/