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craigski
Contributor
1,385 Views
Message 21 of 30

Re: Routing to Gradwell at www.gradwell.com

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Have just tried from a BT Retail Residential and works fine from 86.155.x.x address, so it seems to only affect BT Retail bsuiness customers so far.

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pippincp
Sage
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Message 22 of 30

Re: Routing to Gradwell at www.gradwell.com

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As previously advised, take it up with BT Business.

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ray_dorset
Distinguished Guru
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Message 23 of 30

Re: Routing to Gradwell at www.gradwell.com

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I can access those sites without a problem.
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craigski
Contributor
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Message 24 of 30

Re: Routing to Gradwell at www.gradwell.com

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As requested, updated on BT business forums:

 

https://business.forums.bt.com/t5/Broadband-and-internet/BT-customers-can-t-access-our-websites-neit...

 

Ray - I assume you are using a BT residential service? What are the first 2 numbers of you public IP address?

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pippincp
Sage
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Message 25 of 30

Re: Routing to Gradwell at www.gradwell.com

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From a reply to your post over there.

 

"The only thing that I can think of is that Gradwell are possibly blocking a certain range of IP addresses."

 

That is a possibility.

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ray_dorset
Distinguished Guru
1,350 Views
Message 26 of 30

Re: Routing to Gradwell at www.gradwell.com

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The first digits are 86
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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pippincp
Sage
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Message 27 of 30

Re: Routing to Gradwell at www.gradwell.com

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@ray_dorset wrote:
The first digits are 86

And?

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craigski
Contributor
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Message 28 of 30

Re: Routing to Gradwell at www.gradwell.com

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It seems the BT/Gradwell firewall issues have been resolved.

 

It would appear that 81.x.x.x networks (mostly BT business??) were denied access to gradwell networks, however I have been informed that this is now resolved. Ray could access OK because he was on a BT 86.x.x.x network.

 

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ray_dorset
Distinguished Guru
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Message 29 of 30

Re: Routing to Gradwell at www.gradwell.com

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So it was a Gradwell firewall issue?
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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licquorice
Distinguished Sage
Distinguished Sage
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Message 30 of 30

Re: Routing to Gradwell at www.gradwell.com

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Oh dear!!
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