Hi my Internet speed is extremely slow. To the extent that BT can only guarantee me 1mb download speed! Its terrible. Ive been lead to believe that you can apply since March 2020 for by to look into this if im not guaranteed atleast 10mb. Its annoying as my local village one mile from my house receives 15/20mb. Can anyone shed any light into this situation. Thanks Ben
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Someone may then be able to offer help/assistance/suggestions to your problem