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Message 1 of 7

Rural speed issue - help interpreting xdslcmd stats

Hi, I'm looking to get some help diagnosing a serious issue with my BT Infinity connection. A few points:

 

- We live in the middle of nowhere and were just about able to get 512kbps standard broadband

- We were promised 'up to 20.4mbps' BT infinity when BT installed it in our area (Co Down)

- A revised figure of 5meg was given to us when the order was completed

 

I was concerned at the speed we were getting (nowhere near the revised figure) so we called / tweeted some time ago to see about getting help, getting a reply that someone would look into it. But then we never got called back. So now I'm trying the forums. 

 

I ran xdslcmd to see what the problem might be. Attached is some of the output graphed at 2 times (today and 3 or 4 days ago). Any ideas on what could be done? Or am I simply too far from the exchange / the line's too bad to get any decent speed? Are there any other useful tests I could run? 

 

Can I get BT to do anything about this?

 

Thanks,

 

Tristan

line_stats_p-20120710-1008.png

 

line_stats_p-20120713-1453.png

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Message 2 of 7

Re: Rural speed issue - help interpreting xdslcmd stats

OK, this morning our dpwnload speed is <800kbps...

line_stats_p-20120714-0919.png

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Distinguished Expert
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Message 3 of 7

Re: Rural speed issue - help interpreting xdslcmd stats

you could try posting here http://forums.thinkbroadband.com/fibre.html
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Message 4 of 7

Re: Rural speed issue - help interpreting xdslcmd stats

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Message 5 of 7

Re: Rural speed issue - help interpreting xdslcmd stats

Cheers - I guess this may be too technical for this forum? I was kind of hoping to get a 'technical' person at BT to have a look rather than the standard 'have you plugged your computer directly into the router' level.

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Distinguished Sage
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Message 6 of 7

Re: Rural speed issue - help interpreting xdslcmd stats

this is a customer to customer self help forum the only BT presence are the forum moderators

 

we  cannot advise  on problems of this nature as  the openreach modem is a locked device  and it is against forum rules  to advise on hacked devices 

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Message 7 of 7

Re: Rural speed issue - help interpreting xdslcmd stats

Yes, understood. Was trying all angles to get some technical understanding of the issue and hopefully get it noticed by someone who could actually resolve it. Onwards.
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