Rural speed issue - help interpreting xdslcmd stats

[tristan_collins]

Hi, I'm looking to get some help diagnosing a serious issue with my BT Infinity connection. A few points:

- We live in the middle of nowhere and were just about able to get 512kbps standard broadband

- We were promised 'up to 20.4mbps' BT infinity when BT installed it in our area (Co Down)

- A revised figure of 5meg was given to us when the order was completed

I was concerned at the speed we were getting (nowhere near the revised figure) so we called / tweeted some time ago to see about getting help, getting a reply that someone would look into it. But then we never got called back. So now I'm trying the forums. 

I ran xdslcmd to see what the problem might be. Attached is some of the output graphed at 2 times (today and 3 or 4 days ago). Any ideas on what could be done? Or am I simply too far from the exchange / the line's too bad to get any decent speed? Are there any other useful tests I could run? 

Can I get BT to do anything about this?

Thanks,

Tristan

[tristan_collins]

OK, this morning our dpwnload speed is <800kbps...

[Bullitt]

you could try posting here http://forums.thinkbroadband.com/fibre.html

[Bullitt]

or try posting here http://forum.kitz.co.uk/index.php/board,45.0.html

[tristan_collins]

Cheers - I guess this may be too technical for this forum? I was kind of hoping to get a 'technical' person at BT to have a look rather than the standard 'have you plugged your computer directly into the router' level.

[john46]

this is a customer to customer self help forum the only BT presence are the forum moderators

we  cannot advise  on problems of this nature as  the openreach modem is a locked device  and it is against forum rules  to advise on hacked devices 

[tristan_collins]

Yes, understood. Was trying all angles to get some technical understanding of the issue and hopefully get it noticed by someone who could actually resolve it. Onwards.