Hi eventually the complaints manager dealt with it for me all to my satisfaction, do not give up nor take the awful emails that are sent from BT voucher team, the lady dealing with my case was not at all impressed with the emails that were being sent out to customers.
I too am having serious problems obtaining my Sainsubury £125 gift card which was the main reason I added BT Infiinity to my existing two phone lines instead of going with Virgin. Jumped through all the hoops, got a confimation on 29/4, waited 6 weeks (vs promised 4 weeks), called Customer Service Doncaster oinly to be told the "computer rejected it" and there was no one I could speak with about it (no incoming calls on the online team- go figure...) and I could file a request for investigation and would hear back in 2 weeks! I suspect that like others in similar situation, as there were serious billing problems with my online order and I had to speak with Customer Service to fix the overcharges, the "computer" took that as a non-online order. Sounds to me that BT tries hard to reject the Gift Cards and I shouldn't have to waste so much time on something so simple. How do I get my card which I'm contractually entitled to as part of my package? Thank you
please help, i keep speaking to Bt as i have not received my voucher but never get anywhere.
I purchased my bt broadband on line and it comes with £100 voucher. I have spoken to bt several times byt never get anywhere. it was installed mid September.
Please can someone help!!!!!!!!!!