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Contributor
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Message 1 of 6

SG4B10002244 - Now BT WiFi enabled, Can't Disable.

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Hi,

 

I have just been upgraded to Firmware SG4B10002244 on my Smart Hub. Unfortunately it has enabled BT WiFi-X and BT WiFi-with-Fon.

 

I have tried to opt out of BT WiFi here: https://www.bt.com/appsconsumeraccount/secure/BTWifiRegistered.do?ServiceName=BTWIFI&Action=DOWNLOAD

 

But it fails with the message:

 

bt.jpg

 

Any ideas? Or will I have to contact the dreaded 'Customer Services'?

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Distinguished Sage
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Message 2 of 6

Re: SG4B10002244 - Now BT WiFi enabled, Can't Disable.

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Try the BT Wi-Fi help line Freefone 0800 022 33 22
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Contributor
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Message 3 of 6

Re: SG4B10002244 - Now BT WiFi enabled, Can't Disable.

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Called the above number 0800 022 33 22. The guy was very helpful.

 

You need to log in here: https://www.bt.com/btfon

 

Using your btinternet.com email address. Click check status, the select opt out.

 

If like me you didn't know you had a btinternet.com email address, go to 'My BT', Manage My Extras, then BT Mail.

 

Now it is a waiting game to see if this has actually worked:

 

wifi.jpg

 

 

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Distinguished Sage
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Message 4 of 6

Re: SG4B10002244 - Now BT WiFi enabled, Can't Disable.

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It can take up to 28 days for the service to be turned off
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Contributor
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Message 5 of 6

Re: SG4B10002244 - Now BT WiFi enabled, Can't Disable.

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I will monitor the status and report back, when/if it gets disabled. Thanks

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Contributor
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Message 6 of 6

Re: SG4B10002244 - Now BT WiFi enabled, Can't Disable.

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Great news. BT WiFi-X and BT WiFi-with-Fon were disabled at 8:25am.

 

Less than 24 hours later Smiley Very Happy

 

gone.jpg

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