Terrible BT Experience

[gg30340]

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@Tabs_79 wrote:

I had mentioned that I had found some help on the forum.

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You may have done that but you did not post a link to it or mention on your latest thread what the help/problem was and not every person who uses the forum knows how to find or can be bothered to find previous posts.

[Tabs_79]

This post was about BT inability to help, as the complaints form wasn't working. I've long given up hope of actually fixing the problem. 

[gg30340]

You can call BT to make a complaint and do it online.

If you are having a problem making the complaint on line perhaps if you state how it is not working you may be able to get some help from forum members.

If you do decide to do that you should include what device you are using to make the complaint and what method you are using to access the online complaints procedure.

Make a complaint | BT Help

[DarrenDev]

Apologies @Tabs_79 - I had to sign off in a hurry earlier. I wish I'd told you earlier - if you were going to buy a monthly pass, definitely DON'T do it with your existing BT ID as there's almost certainly something wrong with it.  Too late now though.

I checked with the dev lead before I signed off, and unfortunately there's nothing else we can get from the Roku logs - they are very basic, so we cannot tell why your device doesn't work.  I've suggested to her that we improve the logging in a future update so that we can tell exactly what is causing this.

If it does prove to be an account issue then that's something I can definitely fix, if that's what you want - if it's too late for you, then that's also fine.  If you'd like me to take a look, please send me a DM with the BT ID you're trying to sign in with.