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Beginner
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Message 1 of 5

SLOW UPLOAD SPEED

Hi

Help req on my new installation of bt infinity1 38Mb  fttc,connected on 26th Nov

my download speed is 37.1-38.27 steady.but upload is only .1 TO.28, but have confirmation that would be getting 8-10 mb,which was one of the reasons I signed up to service.only got a fews left to cancel if problem not solved

I have resarted hh5 and ran bt help and cleaned my computer still the same

 

Hope you can help

 

BREAKTIMES

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4 REPLIES 4
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Contributor
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Message 2 of 5

Re: SLOW UPLOAD SPEED

You`ll need to look into your hub and get the following from "toubleshooting"/"helpdesk".  The chaps here will try to help but it is just a user level forum not BT support 😞

 

This is mine for example (But I get poo speeds as well 0.something is usual for me as well)

6. Data rate:18144 / 62022
7. Maximum data rate:17708 / 61235
8. Noise margin:5.5 / 6.0
9. Line attenuation:20.0 / 16.6
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Highlighted
Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: SLOW UPLOAD SPEED

run btspeedtester and when first test completes then run diagnostic test and post results - should be done wired nor wireless 

 

btspeedtester

 

enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



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Highlighted
Beginner
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Message 4 of 5

Re: SLOW UPLOAD SPEED

THANKS

HOPEFULLY DONE THIS RIGHT

 

 

1. Best Effort Test: -provides background information.

 

Download Speed

 

  1.  

 

 

 

 

0 Mbps

38.72 Mbps Max Achievable Speed

 

 Download speedachieved during the test was - 38.06 Mbps  For your connection, the acceptable range of speedsis 20 Mbps-38.72 Mbps .  Additional Information:  IP Profile for your line is - 38.72 Mbps

2. Upstream Test: -provides background information.

 

Upload Speed

 

  1. 25 Mbps

 

 

 

 

 

Upload speed achieved during the test was - 0.25Mbps  Additional Information:  Upstream Rate IP profile on your line is - 10 Mbps

We were unable to identify any performance problem with your service at this time. It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly. If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

 

Please visit the FAQ if you are unable to understand the test results.

 

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High

Low

High

Low

FTTC Range A (Clean)

80

80

20

20

--

Available

FTTC Range B (Impacted)

80

63.1

20

8.1

--

Available

 

ADSL Max

Up to 4

--

3 to 7

Available

Fixed Rate

2

--

--

Available

Other Offerings

Fibre Multicast

--

--

--

Available

 

 

 

 

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Highlighted
Beginner
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Message 5 of 5

Re: SLOW UPLOAD SPEED

THESE ARE READINGS FROPM HOME HUB 5

FORGOT LAST TIME

 

1. Product name:

BT Home Hub

2. Serial number:

+068543+NQ43115825

3. Firmware version:

Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown

4. Board version:

BT Hub 5A

5. VDSL uptime:

1 days, 18:40:22

6. Data rate:

8495 / 39997

7. Maximum data rate:

24988 / 104790

8. Noise margin:

19.7 / 19.4

9. Line attenuation:

0.0 / 6.6

10. Signal attenuation:

0.0 / 6.6

11. Data sent/received:

269.2 MB / 2.6 GB

12. Broadband username:

bthomehub@btbroadband.com

13. BT Wi-fi:

No

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