My broadband connection has been slow or not working (together with hub phone) since 16 July. It is currently configured at 750kbs and Speedtester will not register a speed. I have written to complain (twice) without any response and have received numerous calls purporting to be from BT plus 2 engineering visits advising fault "in exchange". Any advice on how to get BT to fix or stop charging for non service appreciated!
i have been having the same problem since 6th july (0121 505 are - wednesbury).
i joined bt fon, and am doing my downloading wirelessly from btopenzone (which i think is the library at the end of my road) or a neighbour on their btfon hub, which is twice as fast as my upto 20meg option 3 connection. i am awaiting a chase up by the indian call centre on tuesday, so will se what happens. (they are fine, but are not able to do anything constructive) allegedly, after a reset, my connection has to stabalise, - which can take 2 weeks, but will be fragged it i lose power to the bthub between now and then, as the engineer will have to come out, reset my exchange setting, then i will be starting the 2 week wait again.
having been with bt for 8 years, it may be time for me to switch - the jury is stil out.
I've had a engineer out today, who spoke with someone on the end of the phone for a hour, i had a invalid PPP Error 271.. anyway they sorted that and i had a max through put speed is 2.8mb.. and now.. ive been capped at 350k..... does anyone have a number for someone english to speak to that actually knows what were talking about?
can you post the adsl stats from your router and run btspeedtester http://speedtester.bt.com and post the results. Someone may then be able to offer assistance