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i recently moved house and due to the layout of the house, I was initially unable to use the master socket for my HH4 confection. Unfortunately, the use of the internal house extension caused regulate line drops. I have now resolved the issues and the HH4 is now connected to the master socket and the line has been stable for a good number of days. However, the NOISE MARGIN appears stuck at12db.
Could I please request a reset back to 6db to see if I can increase my synch speed.
( 82.830000) DSL noise margin: 25.00 dB upstream, 12.00 dB downstream
( 82.760000) DSL line rate: 448 Kbps upstream, 6176 Kbps downstream
I left it for 7days with the noise margin at 12dB. I then rebooted the router, but it resynched with the same noise margin. It has been the same now for 5days.
The connection is now rock solid, just at a higher than ideal noise margin.
it would have helped if you had included the date on the 2 lines of stats to show length of connection time help desk
Faults 0330 123 4567
Well I cantacted the helpdesk and after being redircected a couple of times, I spoke to a gent whom is arranging for the target SNR to be reset.
Let's hope this sorts things out.
if nothing happens then post back and we can see if mods will help you
It looks as if the SNR reset has been carried out. The noise margin is now reporting as 6.1dB.
The synch speed has increased to 7680kBps. The BT sppedtester is reporting an IP profile of 6.5Mbps
My actual spped is quite slow at present but I was told to expect this whilst the line re-trains.
I'll see how it goes over the next few days.