What ever an MSO is it has not cured our problem.
A helpful Indian lady rang me two days ago to say BT were going to change "the module" in the exchange from a 20 to a 21 in the next five working days. I haven't a clue what she was talking about but assumed it was good news. Then, the next day she rang back to say that that was not going to happen now and BT have still not figured out a way forward to resolve our speed issue and she would ring again on Monday.
Now five weeks with the slow broadband speed, but at least I am better off than some people in the village whose broadband drops completely in the afternoon and does not come back until late at night.
To elliminate poss hub probs the engineer upgraded me from a bthub2 to a 3 but the result was the same.
I ran a log of btester checks over a week and give or take a few kbps it showed a reasonable 2-3mbps (but not the 5-7mbps I am used to) in early morning dropping to 500kbps by lunch time dropping to 12-150kbps by early afternoon. Upload speed remained constant thoughout.
But, like I have been saying, I am just one of many connected to the Downderry exchange with the same problem who are complaining bitterly.
Which type of master socket do you have?
One of these
Or one of these
Or if you are lucky
One of these
My hub is connected to a master socket that bi-passes the internal wiring of of the house. Installed by the engineer.
Like the bottom one in the picture, with your home hub plugged into the front?