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Distinguished Sage
Distinguished Sage
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Message 11 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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I think we had better wait until the MSO has been fixed.

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Distinguished Sage
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Message 12 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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Hi The MSO now seems to be resolved
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lion345lion
Aspiring Contributor
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Message 13 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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Update,

What ever an MSO is it has not cured our problem.  

A helpful Indian lady rang me two days ago to say BT were going to change "the module" in the exchange from a 20 to a 21 in the next five working days. I haven't a clue what she was talking about but assumed it was good news.  Then, the next day she rang back to say that that was not going to happen now and BT have still not figured out a way forward to resolve our speed issue and she would ring again on Monday.

Now five weeks with the slow broadband speed, but at least I am better off than some people in the village whose broadband drops completely in the afternoon and does not come back until late at night.

 

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Distinguished Sage
Distinguished Sage
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Message 14 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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Do have another ADSL router you can try?

 

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Distinguished Sage
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Message 15 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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MSO Major Service Outage

i suggest you post several BT speed tests over the next 24 hours speedtester.bt.com so we can see any trend in speed changes then if needed we can get you in touch with the forum mods to get this resolved
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lion345lion
Aspiring Contributor
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Message 16 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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Hi Keith 

To elliminate poss hub probs the engineer upgraded me from a bthub2 to a 3 but the result was the same.

I ran a log of btester checks over a week and give or take a few kbps it showed a reasonable 2-3mbps (but not the 5-7mbps I am used to) in early morning dropping to 500kbps by lunch time dropping to 12-150kbps by early afternoon.  Upload speed remained constant thoughout.

But, like I have been saying, I am just one of many connected to the Downderry exchange with the same problem who are complaining bitterly.

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Distinguished Sage
Distinguished Sage
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Message 17 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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Which type of master socket do you have?

 

 

 

One of these

 

 

 

NTE5_fl[1].jpg

 

 

 

Or one of these

 

 

 

LJU2_front[1].jpg

 

 

 

Or if you are lucky

 

One of these

 

adsl faceplate.jpg

 

 

 

 

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lion345lion
Aspiring Contributor
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Message 18 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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My hub is connected to a master socket that bi-passes the internal wiring of of the house. Installed by the engineer.
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Distinguished Sage
Distinguished Sage
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Message 19 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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@lion345lion wrote:
My hub is connected to a master socket that bi-passes the internal wiring of of the house. Installed by the engineer.

Like the bottom one in the picture, with your home hub plugged into the front?

 

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lion345lion
Aspiring Contributor
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Message 20 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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Not quite. It is like a master socket but with both an RJ and a normal telephone plug in sockets. The RJ is connected direct to the hub.
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