Well, I cannot see anything obvious. It could be an fault on your exchange broadband port, or an overloaded VP (Virtual Path)
I think this one is going to have to be escalated, so
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days.
Thanks for your help Keith. It was escalated two weeks ago to no avail and I am only one of many connected to the Downderry exchange suffering the same problem that BT seems at a loss to rectify. It is now into the fifth week since the problem was first reported to BT.
Do not know where we go from here!
Was it done via the link I gave above, as they are a specialist UK Based team?
Forgot to mention speed, half a meg when good!!wow all for £25 a month option 3!!