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Distinguished Sage
Distinguished Sage
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Message 21 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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Well, I cannot see anything obvious. It could be an fault on your exchange broadband port, or an overloaded VP (Virtual Path)

 

I think this one is going to have to be escalated, so

 

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

 

 

 

They can be contacted using this link BT Care Team

 

 

 

They normally respond by phone or e-mail, within three working days.

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lion345lion
Aspiring Contributor
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Message 22 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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Thanks for your help Keith. It was escalated two weeks ago to no avail and I am only one of many connected to the Downderry exchange suffering the same problem that BT seems at a loss to rectify. It is now into the fifth week since the problem was first reported to BT.
Do not know where we go from here!
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Distinguished Sage
Distinguished Sage
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Message 23 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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@lion345lion wrote:
Thanks for your help Keith. It was escalated two weeks ago to no avail and I am only one of many connected to the Downderry exchange suffering the same problem that BT seems at a loss to rectify. It is now into the fifth week since the problem was first reported to BT.
Do not know where we go from here!

Was it done via the link I gave above, as they are a specialist UK Based team?

 

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lion345lion
Aspiring Contributor
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Message 24 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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No, it was thru the normal broadband channels via India. Will give the Care Team a try.
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Distinguished Sage
Distinguished Sage
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Message 25 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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@lion345lion wrote:
No, it was thru the normal broadband channels via India. Will give the Care Team a try.

It might be best, they stick with it, right to the bitter end, and keep you fully updated.

Distinguished Sage
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Message 26 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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the team are your best option as Keith has said they have a great reputation
lion345lion
Aspiring Contributor
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Message 27 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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A third engineer came a few days ago who said he had two more appointments in the village and had done some research finding we are all on the same card. After testing my system he then rang a bt dept somewhere who confirmed that the card we were on was constantly in alarm because it was overloaded. he then went on to say that because of internal bt politics the relevant bt dept would do nothing to rectify the situation. A little later he rang bt again and said to the person on the other end that "the people in this village talk to each other and they know the problem is in bt and if he did not get it fixed we would not let him out of the village.". A short time later our service was restored. Why had it taken six weeks to sort this if one engineer's phone call sorted it in one hour? Why were all the people in one small area moved onto an overloaded card? Why was nothing done by bt broadband when the second engineer reported the same diagnoses to them. Why did bt broadband only do something when they realised we were organising a petition? What is this internal bt politics that puts politics before customer service? Personally, I am convinced bt did nothing because there are no other providers bundled at our exchange so bt don't give **bleep**. All in all, disgraceful customer service. Dan
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Distinguished Sage
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Message 28 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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glad all is now sorted for you
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Message 29 of 29

Re: SPEED ISSUES AND POOR BT CUSTOMER SERVICE

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Forgot to mention speed, half a meg when good!!wow all for £25 a month option 3!!

 

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