Sorry if this is a really daft question - but I've seen a few times on this forum the term used "power down" to switch off the OR modem, or HH5. Can anyone explain carefully how this is done? I've only ever switched it off at the mains, or the power switch at the back of the HH5 - is this wrong?
And the few times I've had BT engineers in, they've never even switched off the modem/router - just taken the rj cable out of the master socket and carried on with their work. Any advise greatly welcomed.
There shouldn’t be any problem just switching it off at the back or mains but it’s better to leave it on 24/7 if possible.
I log into the HH and press the internet disconnect button.
After that I power down.
It gives the exchange a better disconnection... Just in-case the DLM sees it as an unexpected "fault" and kick in with a reduced IP setting/speed.