Welcome to the community and thanks for posting!
I completely agree with what you're saying. You can't be held responsible if the engineer didn't turn up in time and you shouldn't miss out on the voucher because of this.
Send over your details and I'll check this out from here. Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
Thanks a million,
Welcome to the forum and thanks for posting!
I'm sorry that you still haven't received the Sainsbury voucher. I agree that it's a long time to be waiting as I see your services were installed in May.
Send me over your details and I'll check what's causing the hold up. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
As your service is now active, you cannot cancel without paying the full cancellation charges,. Failing to pay will result in a default on your credit file, and the debt would be passed to a debt collection agency.
What date did you place the online order, remember the gift card is not available if you placed your order by phone?
You could not claim the gift card until the service was activated.
I definitely applied for infinity on the 6th July (£125 voucher!!), but I'm a little confused about whether I can claim the voucher or not; perhaps you can help me out.
I can't figure out if it only applies to people who have it actually installed by an engineer or not? I didn't have an engineer, I got the Hub5 etc delivered to me, and set it up myself, waited a few days, then infinity was activated on the 20th.
Do I claim, or not?!