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Message 1 of 4

Sainsbury's Gift Card Rejected

I have been told numerous times that someone would contact me regarding my gift card which has still not arrived after over 30 days.  I have received no emails regarding this issue only to find after my last discussion on Wednesday over Chat that my claim had been rejected!  What was I not informed of this after wasting so much time contacting BT to find out where it was and why was it rejected?!  I signed up to BT due to this offer.  Can someone please find out the issue and resolve it asap?

 

Thanks.

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3 REPLIES 3
Distinguished Sage
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Message 2 of 4

Re: Sainsbury's Gift Card Rejected

Please use this form to chase up your Sainsbury Gift Card.

https://bt.custhelp.com/app/contact_email/c/6090


This is the same method that the forum moderators would use. There is a delay in issuing gift cards at the moment.*
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Message 3 of 4

Re: Sainsbury's Gift Card Rejected

I already did over a week ago and no one has replied.  The service is absolutely ridiculous.

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Distinguished Sage
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Message 4 of 4

Re: Sainsbury's Gift Card Rejected

The voucher team is very busy and it is taking longer than normal for replies from them
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