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Beginner
961 Views
Message 11 of 21

Re: Sainsburys voucher

hi david can u help with the voucher situation please ive alreday contacted them 5 times

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Distinguished Sage
957 Views
Message 12 of 21

Re: Sainsburys voucher

This is a link to the forum moderators you need to contact them your self  as they have already suggested 
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days

They are a UK based BT specialist team who have a good record at getting problems solved

Beginner
938 Views
Message 13 of 21

Re: Sainsburys voucher

ive sent a few emails now over last few days was told to contact vouchers at bt they havent replied infact no one has very upset at how customers can be treated like this when u try and phone theres no option for you to get through to anyone im not forgetting this

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Distinguished Sage
928 Views
Message 14 of 21

Re: Sainsburys voucher

@kefman contact the forum mods as my link above they will resolve this for you they can take up to 3 WORKING days to contact you 

Contributor
905 Views
Message 15 of 21

Re: Sainsburys voucher

Good luck getting your vouchers. I've been waiting 66 days now -___-

Aspiring Expert
857 Views
Message 16 of 21

Re: Sainsburys voucher

Joined BT on 22 March . Applied for my voucher never heard a thing. Sent a number of email to BT said they would reply in 72 hours never heard from them so last week went on there chat line who said a reply had been sent which I never got they then emailed me a copy which gave a email address and a telephone number. Email vouchers@bt.com or telephone 020 8587 8120 . However I emailed them at the address given and was going to telephone them the next day . But surprise surprise in the post the next day was my voucher before I could telephone the number given. Never got reply to my email. From the day I placed my order to getting broadband and bt vision has been a disaster would never of changed to bt if I had knowing the trouble I was going to have.
Beginner
839 Views
Message 17 of 21

Re: Sainsburys voucher

recieved vouchers no letter to say thankyou for your custom with bt just a card in an evelope still im grateful that i recieved them good job i knew who the sender was still didnt get a reply to emails i sent but thankyou to the moderators too for helping and the advice

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Newbie
792 Views
Message 18 of 21

Re: Sainsburys voucher

hi. Kefman

 

in answer to your question, dont know if you have got your voucher,i have been waiting not 88 days, for £50, and they sent me one for £25.00 with an email to say they have sent me 50, but they hav'nt its 25.00, now they are saying they have not sent me an email stating this, so i have sent them there email to prove this.

 

good luck.

 

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Newbie
741 Views
Message 19 of 21

Re: Sainsburys voucher

I have been waiting for mine since April i have received an email saying they will be sent and should arrive arround the 25th last month and still nothing. I have not received a reply to my follow up email sent a week ago yet 😞

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Distinguished Sage
729 Views
Message 20 of 21

Re: Sainsburys voucher

@Lee1983 This is a link to the forum moderators you need to contact them your self as they have already suggested
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
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