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Distinguished Sage
325 Views
Message 21 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

that could happen also if they were with a provider like sky or talk talk as their customers lines do not show up on the checker
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Beginner
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Message 22 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

They were with BT.

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Distinguished Sage
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Message 23 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

for both phone and broadband
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Distinguished Sage
Distinguished Sage
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Message 24 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

You could try pestering Openreach with this form. You will probably get an automated response, but keep re-submitting until you get a human answer.

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Distinguished Sage
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Message 25 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

it is worthwhile using the address checker as that is second most accurate
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Distinguished Sage
Distinguished Sage
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Message 26 of 40

Re: Same cabinet as neighbours, no further away, fibre not available


@ed3303 wrote:

They were with BT.


Given that you said that in your original post that they had BT broadband I can not see why this is becoming such a drama. It would appear to be a database fault so I am at a loss to see how this can not be easily resolved for you.

 

Perhaps you should look at another provide who may be able to do something about resolving this!

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Distinguished Sage
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Message 27 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

Until the OP is a customer it's unlikely BT would do the running around to get the database sorted, with the risk of the customer then going to a competitor.
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Distinguished Sage
Distinguished Sage
270 Views
Message 28 of 40

Re: Same cabinet as neighbours, no further away, fibre not available


@Webby wrote:
Until the OP is a customer it's unlikely BT would do the running around to get the database sorted, with the risk of the customer then going to a competitor.

Well the ain't going to get him as a customer if they can not guarantee that they can  supply the product he wants without him taking a risk that they will be supply it once he has signed up. 

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Beginner
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Message 29 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

Webby - you've probably got to the heart of the issue there. But Openreach are unwilling to resolve it either. The words rock and hard place spring to mind.

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Distinguished Sage
Distinguished Sage
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Message 30 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

Alternatively, if they had any nous at all, they would pull out all the stops, sort out the problems and gain a customer that would spread the word that what a good company BT was!! Sorry, I was dreaming there.