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Beginner
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Message 31 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

gg - exactly. There is a 99% chance that this product is available at my flat, but I am not paying line rental and activation fees when I have no guarantee that BT will manage to sort the issue with Openreach in a reasonable timeframe.

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Distinguished Sage
Distinguished Sage
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Message 32 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

As nobody at BT would appear to be willing to help you should explore other ISPs and see if they can help you.

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Distinguished Sage
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Message 33 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

You'll probably find most ISP's have the same thoughts. It's a risk for then to spend the time with no guarantee you'll use them for service.

You need to get on at Openreach then.
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Distinguished Sage
Distinguished Sage
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Message 34 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

Could you explain how much of a risk it is and how much time and effort it will take BT to get a database updated?

 

 

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Moderator
Moderator
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Message 35 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

Thanks for posting @ed3303.

 

I'll be happy to try and get this sorted. Please drop me over an email with the details. You'll get the contact the moderators link in my profile. 

 

Cheers

 

David

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Distinguished Sage
Distinguished Sage
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Message 36 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

Bean counters know the cost of everything but the value of nothing!

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Distinguished Sage
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Message 37 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

"Fibre is available to you at your property, however until you have placed an order for a phone line we are unable to give you more accurate details.

Should you have any queries relating to this once you have working phone line please do not hesitate in contacting us and we will investigate this further for you."
Seems Openreach have made their situation clear already I can see no other reply coming from them
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Distinguished Sage
Distinguished Sage
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Message 38 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

QED

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Distinguished Sage
Distinguished Sage
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Message 39 of 40

Re: Same cabinet as neighbours, no further away, fibre not available


@john46 wrote:
"Fibre is available to you at your property, however until you have placed an order for a phone line we are unable to give you more accurate details.

Should you have any queries relating to this once you have working phone line please do not hesitate in contacting us and we will investigate this further for you."
Seems Openreach have made their situation clear already I can see no other reply coming from them

The further details will be the estimated range, but he is unable to even order it because BT say it is not available. Hopefully the moderators will be able to resolve this now.

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Beginner
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Message 40 of 40

Re: Same cabinet as neighbours, no further away, fibre not available

@DavidM - Thanks for looking into this. I have contacted you via the link.

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