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browniegal
Beginner
1,837 Views
Message 1 of 5

Samsung TV and BT Homehub 4 help

Hi,

 

I am hoping for some simple technical help.  I have a Samsung Smart Tv (I am sorry I don't know the type as my husband bought it before he passed away).  I have tried to connect it to my new homehub today.  It says that it is connected to the internet when I go through the set up process but when I choose to watch Netflix etc it says that it is not connected.  Is there a simple answer?

 

Thanks in advance

 

Browniegal

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Samsung TV and BT Homehub 4 help

This may help.

Samsung Smart TV

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browniegal
Beginner
1,833 Views
Message 3 of 5

Re: Samsung TV and BT Homehub 4 help

Thank you - I found your page earlier, but it still won't work even though I have manually entered the ip address.  I am really stuck!  I am trying to do this after my husbands death late last year as he would have normally set this all up, I haven't a clue what I am doing! 

 

Thanks

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,821 Views
Message 4 of 5

Re: Samsung TV and BT Homehub 4 help

Are you trying to connect using wireless, or have you run an Ethernet cable between the home hub, and the TV, as that is the best way to do it.

Does anything else work on the TV, that requires Internet access?

 

If all else fails, reset the home hub, and the TV to factory settings, and start again.

 

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imjolly
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Message 5 of 5

Re: Samsung TV and BT Homehub 4 help

I would go to menu then network and software update then online and see if there is an update for the tv. I have just checked my samsung and there are updates but firmware needs to be updated by downloading the file to usb stick and then connecting that to tv and then repeat previous but this time select usb. Your smart tv may be different to my samsung


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