Secure your account message for talk21.com email

[angela86]

I have a very old talk21.com email account which I use everyday. When I tried to access it yesterday I was met by a 'Secure your account' message. I went through the process and have changed my password to this account.  However, I still cannot log on. 

If I try and use my new password I get a 'You are currently not logged in to email - to log on click here' which I do and come back to the same message.

If I try and use my original password I am greeted with the 'Secure your account' message.

I seem to be stuck in a loop when all I want to do is get onto my email.

Does anyone have some advice on how to get access again?

Thank you 

[imjolly]

are you a BT broadband customer or pay for premium mail?

[angela86]

I am a broadband customer but my talk21.com email account is not linked to it. 

[licquorice]

Then it needs to be or it is in danger of being deleted.

[gg30340]

See link.

https://www.bt.com/help/email/manage-email-account/can-i-move-my-bt-email-address-to-another-account....