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Tuliptownman
Contributor
466 Views
Message 21 of 23

Re: Security Update doesn't work

Strange - I had the same update pop up on my laptop with Windows 7 & Norton Antivirus following a succesful activation of my today HH2 which I thought was dead on arrival. It did hang, but I refreshed the screen and it went through fine. This seems to be a Windows 7 release, as my XP system has not insisted on an update. Are your Windows and Norton files up to date?

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dml
Aspiring Expert
459 Views
Message 22 of 23

Re: Security Update doesn't work

Rashid, you say you have uninstalled Norton: what AV/Firewall product is protecting your PC?  I use Microsoft Security Essentials which is very good and free.

 

Regarding BT Desktop and your problem can I suggest you email BT and they will telephone you and talk through the solution ~ their web address is here:

 

http://bt.custhelp.com/app/contact/session/L2F2LzEvdGltZS8xMjk3MTg1ODI3L3NpZC9uZ085WjZtaw%3D%3D#h=Im...

 

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teragram
Beginner
369 Views
Message 23 of 23

Re: Security Update doesn't work

 
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