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AllenMead
Beginner
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Message 1 of 3

Sent emails disappear in Outlook 2013

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I recently upgraded to outlook 2013 which when using the auto setup, it recognises the BT email account as an IMAP account.  That's fine.  However, I noticed that when I send emails, they just disappear!  The recipient receives the email fine, but it's not in my sent or sent items folders.  checked online too and nothing, this is extremely worrying as I have no record of out going emails.

 

Any help would be much appreciated!

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Sent emails disappear in Outlook 2013

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Have you ticked the box to save a copy of sent email. See these links they might help.

 

http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-doesnt-save...

 

 

http://www.msoutlook.info/question/736

AllenMead
Beginner
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Message 3 of 3

Re: Sent emails disappear in Outlook 2013

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Thanks for the links.  I had a read through and it would seem that apart from the constants in outlook, ie. checking the 'save sent emails' tick box etc, a lot depends on the settings your service provider gives for your email account.  In the case of BT, the controls are extremely light.

 

However, I 'rooted' the mail box and then removed the rooting, this re-created the folder list from the mail server and so far, touch wood, this seems to have worked.

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