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Aspiring Contributor
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Message 1 of 8

Sent wrong Sainsbury's gift card amount

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Hi All

I originally ordered the 20gb Infinity 1 package on the 6th January, switching from Sky to take advantage of the £100 gift card offer at the time. Phone was switched with no problems, but there was a problem with my infinity installation, and the online order had a date later than my original order date. I contacted BT to ask if this would affect the gift card amount as the new date was within the £60 offer. I was assured that it wouldn't and a note put on my account to confirm this. Applied for the gift card and it duely arrived a couple of weeks after activation. However, when I checked the amount on it it was........................£60!!!!

Anyone know what I can do to get this sorted. I have a copy of the original order confirmation whicc clearly staes my order was placed on the 6th January, and therefore I should have received £100. I am a little annoyed as I specifically contacted BT to check this wouldn't happen.

Any help would be great

Thanks

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7 REPLIES 7
Moderator
Moderator
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Message 2 of 8

Re: Sent wrong Sainsbury's gift card amount

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Hi Pkster007

 

Send me an email using the contact the mods link in my profile I can investigate it for you.

 

Cheers

 

Stuart

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Aspiring Contributor
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Message 3 of 8

Re: Sent wrong Sainsbury's gift card amount

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Hi All

BT sent me a top up gift card so this has now been resolved

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Beginner
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Message 4 of 8

Re: Sent wrong Sainsbury's gift card amount

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This has happened to me recently. I took out unlimited BT Broadband package and received my Sainsbury's voucher in the post early last week. I was in Sainsbury's today and was told that it only has £40 starting balance on it, instead of the advertised £50.

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Moderator
Moderator
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Message 5 of 8

Re: Sent wrong Sainsbury's gift card amount

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Hi tuckej88,

 

Please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help you get this sorted. You can find the link by clicking on my username.

Thanks

Neil

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Beginner
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Message 6 of 8

Re: Sent wrong Sainsbury's gift card amount

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Hi Neil

 

I was due to receive an £100 Sainsburys voucher in the post recently, but instead only recived a £50 voucher (which we found out when we got to the till to pay for our weekly shop).  We spoke to the customer services in the store and were told it was quite common. My girlfriend called the number on FAQ answers on the voucher claims page and was told by an advisor to fill out a form to receive the rest. We've searched for the form but have had no sucess. Is there any way that you can help?

 

Many thanks

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Beginner
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Message 7 of 8

Re: Sent wrong Sainsbury's gift card amount

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Hi Neil

 

I received what I thought was a £100 Sainsburys voucher in the post, but today I found out the voucher is only worth £50. We ordered the BT Infinity 2 broadband back in April 2014 and had it fitted at the start of May 2014 within the specified time period for the promotion.

 

Please can you help resolve this matter?

 

 

Many thanks

 

Byron

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Moderator
Moderator
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Message 8 of 8

Re: Sent wrong Sainsbury's gift card amount

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Hi byronlj30,

 

Welcome to the forum and thanks for posting.  Please use the 'contact the mods' link in my forum profile to send in your details and we'll get this looked into further. You can find the link by clicking on my username.

Thanks

Neil

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