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Alderson83
Beginner

on ‎07-10-2017 9h47

1,574 Views
Message 1 of 2

Separating bands

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Having had loads of issues with hh6 dropping out. Bt suggested i seperate the bands on my hub. Being a bit of a novice in wifi im nt sure what this is. Ive been given instructions on how to do it.

Just want some basic info on what it will do?
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1 REPLY 1
RobbieMac
Moderator
Moderator

on ‎07-10-2017 11h36

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Message 2 of 2

Re: Separating bands

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Hi @Alderson83

 

Welcome and thanks for your posts!

 

Sorry to see you're experiencing wireless drop outs.  Here are some steps to help separate the 2.4ghz and 5ghz frequencies:

 

  1. Open your web browser on a device connected to the Hub and go to bthomehub.home or 192.168.1.254 (This will open the Hub Manager)
  2. Click on Advanced Settings and enter your Hub admin password when prompted. Unless you've changed it, you'll find the default Hub password on the Hub settings card
  3. Click on Continue to Advanced Settings
  4. Click on Wireless
  5. Click on 5GHz
  6. Change 'Sync with 2.4 Ghz' to No
  7. Change the 'Wireless SSID' to a new name (we recommend just adding '5GHz' to the end of the existing SSID name so you'll know which one is which)
  8. Click Apply to save the changes

Not all dual band devices behave the same way and some device software does not cope well with a single SSID for both frequencies.  As a result:

 

  • the device may not connect wirelessly to the Hub
  • it may not connect to 5GHz frequency even in the same room
  • the wireless connection might be intermittent
  • the wireless connection might be very slow

Let me know how you get on with this.

 

Cheers,

 

Robbie

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