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Message 1 of 2

Service is almost unusable.

We're in the middle of nowhere I'm not expecting miracles, what I am expecting is a consistant service. I was getting 1.5meg in January, and it's been downhill from there. 250kb speeds last week. 3 line tests later and no fault was found. It's only when an engineer is booked that a fault in the exchange is found and the call out is cancelled. 

I'm sitting at a speed of 750kbps right now. Half of what I was getting 3 months ago. Another call to customer support today only to go through the same questions, do the same tests and get the same answers "we can't find a problem" Openreach keep moving the goalposts to when fibre will be availible but if this is the standard of BT I will not be with them for much longer. 

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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Service is almost unusable.

Welcome to this user forum.


Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.


Which BT Home hub are you using?


Unless you find a provider that does not use Openrech, then you are going to be stuck with the same pair of copper wires.

On ADSL, its not usually an exchange fault, its usually a line fault.



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