We moved in to a new property in July and signed up with BT Broadband (ADSL). I brought across my Asus ADSL modem/router and used that for a few months. It synced at about 13 Mb down and 1.1 Mb up, 20ms ping. The only problem was that it would drop the ADSL WAN connection once in a while (sometimes after 3-5 days, sometimes twice in a day).
I thought I would hook up the HH5 that we had been provided to see if this resolved the issue. I did so and the HH5 synced at a slightly lower 11 Mb down, 1 Mb up, similar ping. HOWEVER:
This Tuesday (13/9), two things happened. It rained a lot and there was lightning in the area, AND (as I have just noticed today in the HH5 "Helpdesk" page) the firmware was updated to v0.07.05.0A13-BT (Type B).
That day, the WAN connection was dropped and when it resynced it was at 3859kbs down, 168kbs up. Since then we've had even worse speeds. Today BT level 2 support phoned me and told me they have reset the profile on the line and that I should monitor and see - but I think there must be something wrong with either the HH5 or our line, given that we've had "normal" (11-13 Mbps) speeds for a long time and now suddenly it is ridiculously slow.
I just ran a TAP3 test and the results were (I am not kidding):
IP profile 5.77 Mbps
Download speed 0.18 MBps
Upload speed 0.08 Mbps
This is an excerpt from the HH5 events log WAN events:
21:22:31, 11 Sep. DSL Link Up: Down Rate=10671Kbps, Up Rate=1080Kbps; SNR Margin Down=12.1dB, Up=5.0dB
17:28:45, 12 Sep. DSL Link Up: Down Rate=11004Kbps, Up Rate=1112Kbps; SNR Margin Down=12.1dB, Up=5.0dB
17:52:45, 13 Sep. DSL Link Down: duration was 87840 seconds
17:52:59, 13 Sep. WAN connection ATM disconnected
17:53:11, 13 Sep. DSL Link Up: Down Rate=3859Kbps, Up Rate=168Kbps; SNR Margin Down=12.1dB, Up=5.0dB
21:54:57, 13 Sep. DSL Link Up: Down Rate=4207Kbps, Up Rate=168Kbps; SNR Margin Down=12.1dB, Up=3.9dB
06:40:46, 14 Sep. DSL Link Up: Down Rate=4463Kbps, Up Rate=168Kbps; SNR Margin Down=12.1dB, Up=4.0dB
What is the most likely cause - HH5 faulty? Line problem? Should I accept the Performance Monitoring Team's stance to "monitor the performance over the next 28 days and see if you have any issues"...?
Solved! Go to Solution.
Well...I may have just (partially) answered my own question.
I unplugged the HH5 and plugged in my Asus router. Now my BT Wholesale test results (basic test, not TAP3):
IP profile 13.05 Mbps down
Download speed 12.83 Mbps
IP profile 0.83 Mbps up
Upload speed 0.84 Mbps
So I think I have a faulty HH5 - would you experts agree?
Thanks John. What is the easiest way of getting a replacement (phone, live chat, through a moderator here...)?