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Shetlander
Aspiring Expert
659 Views
Message 11 of 25

Re: Shetland Broadband on its nose AGAIN!!!!

Well home from work this evening and still garbage. Latest test with speedtest.btwholsesale.com says

 

Down 0.9Megs   Up 0.09Megs

0 Ratings
Carnster
Beginner
637 Views
Message 12 of 25

Re: Shetland Broadband on its nose AGAIN!!!!

Had three days of terrible connection. I'm in Lerwick, and this kind of problem seems to happen every few weeks or so. I've got fed-up with ringing BT as I can't be bothered telling someone on the other end of the line, for twenty minutes, that it's nothing to do with me or my equipment. I just report it via email now.

 

How/when/if it gets fixed is anyones guess. Sometimes it's quick other times it takes weeks. We pay the same as everyone else for a sub-standard service. It is not fair but we have no choice.

 

Speeds and connectivity still poor this morning.

0 Ratings
Shetlander
Aspiring Expert
622 Views
Message 13 of 25

Re: Shetland Broadband on its nose AGAIN!!!!

Absolute rubbish again:

 

Latest speedtest result

 

Down 0.57Megs  Up 0.07Megs

 

When is this going to be sorted???

 

Agree with Carnsters post - this has been ongoing for 3 days now and nothing is being done.

0 Ratings
593 Views
Message 14 of 25

Re: Shetland Broadband on its nose AGAIN!!!!

Oh how I wish that poor BB speed issues only existed in the Shetland Isles in the UK. Smiley Sad

AQ.
"Welcome to Royston Vasey - You'll never leave."

0 Ratings
trevor_machine
Aspiring Expert
579 Views
Message 15 of 25

Re: Shetland Broadband on its nose AGAIN!!!!


@AllanQuatermain wrote:

Oh how I wish that poor BB speed issues only existed in the Shetland Isles in the UK. Smiley Sad


 

Yes indeed - once again my speed is down to 0.3mbs, making watching a 2 minute YouTube clip a teeth grindingly tedious bout of seemingly endless buffering.

 

Several weeks ago I came on here to try and resolve the same fault - continuous, unbroken low speeds of 3mbs and less - and here I am again. Been in touch with the phone-based support, yielding absolutely no results whatsoever.

 

Last time all I seemed to be told - from seemingly all quarters - don't get Open Reach out cos you'll be charged. Check everything and check again. Cos if the fault's your side of the door you'll pay through the nose.

 

But I knew it wouldn't be because nothing had changed. And sure enough after the engineer left, I never heard anything again - no invoice, nothing. Just some hard to grasp explanation about bars inadvertantly being placed at the exchange and so forth. In other words, not my fault.

 

I feel certain I'm now going through the exact thing all over again. Nothing 'my side of the door' has changed, but now I'll have to be on the phone all day to the Indain subcontinent trying to get a passed up the chain until someone agrees to make an Open Reach appointment for me. On and on and on it will go, as I jump through the endless series of hoops. Wow - I thought TalkTalk was bad. BT has been far worse.

0 Ratings
Community Manager
Community Manager
569 Views
Message 16 of 25

Re: Shetland Broadband on its nose AGAIN!!!!

Hi Shetlander,

I can see that our @BTCare Twitter team are currently dealing with this, but if you have any trouble getting the fault progressed further let us know and we'll look into this further for you.

Thanks,

Stephanie
0 Ratings
Shetlander
Aspiring Expert
549 Views
Message 17 of 25

Re: Shetland Broadband on its nose AGAIN!!!!

Well after a day where it was back up to about 1.8Megs its fallen over again! Currently Down 0.97Megs Up 0.09Megs - useless. This is what is most infuriating the sheer unreliability of it. You never know from one day to the next what you're going to get. Poor poor service. If I pay for something I expect it to work properly - it isn't.

0 Ratings
Shetlander
Aspiring Expert
539 Views
Message 18 of 25

Re: Shetland Broadband on its nose AGAIN!!!!

Even worse now if thats possible!

 

Down 0.21Megs Up 0.15Megs

0 Ratings
Shetlander
Aspiring Expert
520 Views
Message 19 of 25

Re: Shetland Broadband on its nose AGAIN!!!!

This is an absolute flaming disgrace - worse than dial-up

 

http://www.speedtest.net/result/2183173570.png

 

Get this sorted grrrrrrrr

 

0 Ratings
Shetlander
Aspiring Expert
506 Views
Message 20 of 25

Re: Shetland Broadband on its nose AGAIN!!!!

Still absolute garbage

 

Currently Down 0.54Meg Up 0.20Meg

 

When is this going top get fixed BT?? When???

0 Ratings