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Contributor
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Message 1 of 6

Shetland - loss of Broadband

Hi all

 

Barely able to log in here - been a while since I needed too

 

Anyway - seems like something big has happened to a lot of peoples connects today/tonight - lot of folk I know (with BT and with other providers are either very slow or cut off completely)

 

Thing is - I went to the "check your phone line" section and put in my number and it says everything is fine - no problems - your exchange is tippity top

 

Well on other forums there is talk of major damage to a undersea cable

 

So can anyone on here find out which one is correct and give me/us some sort of idea as what is wrong and when it will be likely fixed

 

Cheers

 

John

 

(and yes - done all the checks I can - but the speed test won't run - it times out)

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Distinguished Sage
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Message 2 of 6

Re: Shetland - loss of Broadband

this link shows problems http://btbusiness.custhelp.com/app/service_status/
it does appear there is a undersea fibre cable fault which is being worked on at this time no time scale to fix is known
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Contributor
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Message 3 of 6

Re: Shetland - loss of Broadband

Yeah -other reports coming in say the same - fibre fault near Orkney

 

Only just able to log in now - running at about 0.28 kbps

 

Thanks for info - will see how it goes I guess - least we still have the phone - loads of folk I know have lost that as well!

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Distinguished Sage
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Message 4 of 6

Re: Shetland - loss of Broadband

I have sent you a PM
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Highlighted
Contributor
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Message 5 of 6

Re: Shetland - loss of Broadband

Thanks John - how do you access PM's?
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Distinguished Sage
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Message 6 of 6

Re: Shetland - loss of Broadband

click on the little envelope on the forum log in page