Shocking broadband

[Bking81]

been with bt many years no problems up until last few weeks. Speed is up and down constantly dropping below 20 a lot. Phoned bt was told was being looked into. Got a text to say we are looking into your broadband speed and need 2 more days this was on the 25th of June and someone would be in touch. Still not sorted and no contact or explanation to whats going on. I need out of this contract 

[Starwire]

Was it on all of them or just the one?

[Carlusha]

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@Starwirewrote:

Was it on all of them or just the one?

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All of what or just the one (of what)?

[Bking81]

someone made the most of the pubs reopening

[imjolly]

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[busterboy1]

Shocking broadband.

I will swap you for my shocking broadband. 🙄

[Bking81]

Ok got me there that is ridiculous. Hope your not paying for that

[Bking81]

@imjolly 

Hope this helps

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean) 

VDSL Range B (Impacted) 

52.1	35	11.6	7.2	30	Available	Available	--
50.5	30.7	11.4	6.6	25	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

30

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 14	--	12 to 16	Available	Available	--
Up to 14	Up to 1	12 to 16	Available	Available	--
Up to 6	--	5 to 8	Available	Available	--
2	--	--	Available	Available	--
2	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

47.2

7.92

2020-06-30

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

N

N

N

15-06-2020

[busterboy1]

Probably pay more than you a month.

Never been so bad and disconnects at least 10 times a day. 😬

Any walls around I can bang my head on.☹️

[Starwire]

Ha, sorry. Wasn’t meant to reply to you.