Should I be getting higher speeds?

[craigc87]

Hi there,

In recent days I've been noticing my broadband speeds getting significantly slower, especially download, I am now getting approx 55 down and 16 up, while the BT Wholesale checker tells me I should be getting better speeds. Do I need to just leave it and let DLM do its thing? Is there a way of requesting a DLM reset? 

Thanks! 🙂

[imjolly]

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

the checker shows connection speed not download speed.  There is no guarantee on download speed. You cannot just request a DLM reset

Someone may then be able to offer help/assistance/suggestions to your problem

[craigc87]

I don't have access to a landline telephone at the moment but here is my HH6 technical log:

Product code:Smart Hub 2

Serial number:+091298+2024020912

Firmware version:v0.21.03.07094-BT

Firmware updated:Tue Sep 22 01:51:40 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:1 days,05 Hours28 Mins32 Secs

Data rate:17 Mbps / 58.17 Mbps

Maximum data rate:23.723 Mbps / 59.863 Mbps

Noise margin:10.4 / 6.1

Line attenuation:7.7 / 13.0

Signal attenuation:7.6 / 15.0

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:8.9 GB Uploaded / 40.6 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-PKAJW9

2.4 GHz wireless channel:Smart (Channel1)

5 GHz wireless network name:BT-PKAJW9

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:18:82:8C:77:1B:F3

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Have also attached the BT Wholesale results

[imjolly]

Have you tried using the test socket with a filter to see in that improves connection speed which is lower than the expected range according to dslchecker

which master do you have

Connection time is only 1+ day was that due to hub dropping connection or manual reset?

[craigc87]

I have the first type of master socket, does that one have a test socket?

Yeah, did do a factory reset in case I'd messed up somewhere.

[imjolly]

The test socket is visible when you remove the bottom half of the master socket

[craigc87]

Thanks, sorry for the delayed response, you'd be amazed how hard it is to get hold of a screwdriver set! I am using the test socket right now and there's no change.

[imjolly]

If now connected to test socket with filter can you repost your hub stats please

[craigc87]

Product code:Smart Hub 2

Serial number:+091298+2024020912

Firmware version:v0.21.03.07094-BT

Firmware updated:Tue Sep 22 01:51:40 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:0 days,02 Hours42 Mins05 Secs

Data rate:17 Mbps / 58.196 Mbps

Maximum data rate:23.655 Mbps / 60.138 Mbps

Noise margin:10.4 / 6.3

Line attenuation:7.7 / 13.0

Signal attenuation:7.6 / 14.9

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:289.6 MB Uploaded  / 231.0 MB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-PKAJW9

2.4 GHz wireless channel:Smart (Channel11)

5 GHz wireless network name:BT-PKAJW9

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:18:82:8C:77:1B:F3

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

[imjolly]

if you can maintain a stable connection then DLM should activate G.INP which should give you a boost in speed and drop your noise margin down to about 3db