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Beginner
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Message 1 of 6

Should I downgrade to BT Infinity Option 1 ?

Before I ordered BT Infinity Option 2 (up to 76Mb), the test said I should get between 48 and 60Mb which I was more than happy to get. When it was installed and, I assume, during the training period, I was getting about 33Mb. This was a disappointment since it was less than the 38Mb I would have got if I went for Infinity Option 1 and much less than the 48-60 I was quoted. This is the speed test at the time:

 

Test just after installation

 

I left everything as it is since I was advised I had to leave it to train on the line for 10+ days. The trouble is, my IP Profile has now gone DOWN rather than up. This is the test AFTER REBOOT just now:

 

IP Profile 0927.jpg

 

Now given I was expecting to get AT LEAST 48Mb and I'm now getting quite a lot less than I would hope to get if I went for Option 1, why am I bothering to pay the £8 a month more ???!?!? Is it likely that my IP Profile can be improved or can I just downgrade to Option 1 ? Seems ridiculous that I'm paying for a service that is actually LESS than I would get if I went for the cheaper service.

 

Anyone else in this situation ?

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Distinguished Sage
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Message 2 of 6

Re: Should I downgrade to BT Infinity Option 1 ?

it depends if you want to lose your unlimited downloads as well and have a 40gb per month limit
if you were told it could be between 48&60 Mb then you are a distance from the cabinet as that is a wide range of speeds it looks as though you are actually further away or maybe there is some aluminium on between the cabinet and your home which will affect your speed
the small drop in IP Profile is unlikely to change that much
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Beginner
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Message 3 of 6

Re: Should I downgrade to BT Infinity Option 1 ?

OK, so quick update. BT Engineer has just left who was extremely helpful. Tested my line before he arrived (no identifiable fault) then looked over my equipment at home (all Cat6e wired direct to router). Nothing untoward there. Then went to the cabinet and established that my service has been set at 40/10 there while all the while I'm paying for 80/20. THIS IS RIDICULOUS !! Had I not mentioned it would BT have been happy for me to be blissful in my ignorance paying more for a service they haven't even provisioned ??!?!?!

 

So my next question is: throught the myriad of different ways I can get in touch with BT, what's the fastest way of getting either my service provision at 80/20 or my service downgraded to Infinity 1 ?

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Distinguished Sage
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Message 4 of 6

Re: Should I downgrade to BT Infinity Option 1 ?

 

Hi

 

I am sorry to see you are having problems with your BT Service

 


I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951

 


They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress

 


They are a UK based BT specialist team who have a good record at getting problems solved

 


This is a customer to customer self help forum the only BT presence here are the forum moderators

 

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Expert
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Message 5 of 6

Re: Should I downgrade to BT Infinity Option 1 ?

You know what!. I had the same problem as you are having. Im paying for 76/20 but when the engineer came to connect  BT Infinity, he told me it was only at 40/10 to the cabinet, he told me to ring BT and let them know to get it changed to 76/20. I did this and they told me that my cabinet could not go to 76/20, so I had to stay on 40/10. You will probably find that you have the same problem as me. Ring them up and ask.

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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Expert
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Message 6 of 6

Re: Should I downgrade to BT Infinity Option 1 ?

It depends on how much you download a Month as John46 said in his post for £8 more your getting unlimited 80/20 but as your not able to achieve the option 2 speed increase atleast you have unlimited usage, I am on option 1 40/10 40gb data allowance and I can say it's quite restrictive the 40GB a month as a BBCIplayer in HD for 45Mins uses up nearly 1GB.