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Awnaw1
Aspiring Contributor
1,144 Views
Message 1 of 34

Should have had BT infinity on 30/10/17.

I should have BT infinity but it has not been activated. Due to have been activated 30/10/17 and four or five different dates since. Been supplied with various different excuses . One being that a cabinet specialist had been requested. I then had that excuse again after a few failed activations. When I told them that a cabinet specialist had already visited cabinet a few weeks before they checked with engineering department who said it was a connector problem in cabinet. I am at end of my tether.
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33 REPLIES 33
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,140 Views
Message 2 of 34

Re: Should have had BT infinity on 30/10/17.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

JohnC2
Moderator
Moderator
1,122 Views
Message 3 of 34

Re: Should have had BT infinity on 30/10/17.

Hi @Awnaw1 Sorry about the delay on connecting your Infinity service and that you can't get an accurate update.

 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Awnaw1
Aspiring Contributor
1,076 Views
Message 4 of 34

Re: Should have had BT infinity on 30/10/17.

Getting to ridiculous stage now where bt customer services can’t give me an update of what is wrong but that there is “fault”. Sounds like it is just waffle now. Now 26 days and no Bt infinity. Great Advert. Been with bt for 27 odd years and don’t want to leave but if this continues I will. Allegedly getting call later but already been told that there will not be update till tomorrow.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,082 Views
Message 5 of 34

Re: Should have had BT infinity on 30/10/17.

@Awnaw1 did you contact @JohnC2 as requested?

 

Is your phone line working yet?

 

If its an issue with the cabinet, then changing providers would not help, and only delay things even more.

 

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JohnC2
Moderator
Moderator
1,079 Views
Message 6 of 34

Re: Should have had BT infinity on 30/10/17.

Hi @Awnaw1 Sorry you haven't had a proper update on your order. I've checked and can see you have contacted us and you are near the top of our queue. Sorry for the delay and we'll be in touch once you reach the top.

 

cheers

John

 

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Awnaw1
Aspiring Contributor
1,073 Views
Message 7 of 34

Re: Should have had BT infinity on 30/10/17.

Yes my phone line works but I have a Virgin Cabinet outside my property.
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Awnaw1
Aspiring Contributor
1,067 Views
Message 8 of 34

Re: Should have had BT infinity on 30/10/17.

I appreciate any help that is given. Had so many broken promises by Bt about activation dates.
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Awnaw1
Aspiring Contributor
1,061 Views
Message 9 of 34

Re: Should have had BT infinity on 30/10/17.

Not solved
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Awnaw1
Aspiring Contributor
1,051 Views
Message 10 of 34

Re: Should have had BT infinity on 30/10/17.

Can anyone give me compensation rate for failed activation
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