I have recently switched to BT from Plusnet. Not fully true....although I was given a date of 4th May as my new activation date, I am still without broadband due to a catalog of BT "system" errors according to their advisors. When I rang on 4th May, apparently my order did not go through to the supplier correctly, they then tried to redo the order and said I would have broadband on 11th May. However, no broadband connection on this date either. After much complaining I was assigned a "case officer" who told me system had messed up and only way to get internet was to cancel order and start again. Should be sorted by Monday 15th. Another call on Monday to apologise again but not sorted and they can't give me a date when it will. More complaining and started asking advisor about their ADR and had to be escalated to his manager as was out of depth. i have had to keep phoning for an update because no one bothers to call me. Just been told I have a "marker" on my line which will take another 5 days to remove so that my order can be placed again. Over 2 weeks waiting and no end in sight.
I am sick of this and seen other similar threads. Basically, once you've signed you don't have much choice to go elsewhere without an even further delay to activation. I have been given excuse after excuse but we don't seem to have any rights anyway. However, if the regulator, Ofcom, was to impose stricter regulation and compensation payment I bet companies would work faster to get switching as easy as we keep being told it is meant to be. ***EDITED***
