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RickFraser
Newbie
399 Views
Message 1 of 6

Signal loss on a routed BT path

Does anyone know WHO to report server problems to that are somewhere along an IP path to a destination?

 

I have a Vodafone Sure Signal box that connects to my BT Broadband and have had it since October 2010, and it's been great. But now it has stopped working, so I once again have no, or almost no, mobile phone signal at my location, being  a Vodafone dead spot.

 

I have reset everyrhing a great many times and followed all the troubleshooting guidelines but still no joy.

 

I have the SS1 type box attached to my BT Homehub, which tells me that the SS is connected fine. My internet connection is good and broadband is great. and the LAN connection to the SS shows a green light staedy, and the orange signal light pulsing.

 

If I pathping the Vodafone server, I get the following:-

 

pathping 212.183.133.181

 

Tracing route to host212-183-133-181.uk.access.vodafone.net [212.183.133.181]

over a maximum of 30 hops:

  0  starting point [xxx.xxx.x.xx]

  1  api.home [xxx.xxx.x.xxx]

  2  esr3.miltonkeynes3.broadband.bt.net [217.47.74.142]

  3  217.47.74.13

  4  213.1.69.26

  5  217.41.222.50

  6  217.41.222.182

  7  acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt.net [109.159.248.194]

  8  core2-te0-13-0-4.ealing.ukcore.bt.net [109.159.248.138]

  9  peer1-xe10-1-0.telehouse.ukcore.bt.net [109.159.254.110]

 10  LNDGW2.arcor-ip.net [195.66.224.124]

 11  85.205.116.2

 12     *        *        *

Computing statistics for 300 seconds...

            Source to Here   This Node/Link

Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address

  0                                           starting point [xxx.xxx.x.xx]

                                0/ 100 =  0%   |

  1    0ms     0/ 100 =  0%     0/ 100 =  0%  api.home [xxx.xxx.x.xxx]

                                0/ 100 =  0%   |

  2   30ms     0/ 100 =  0%     0/ 100 =  0%  esr3.miltonkeynes3.broadband.bt.ne

t [217.47.74.142]

                                0/ 100 =  0%   |

  3   36ms     0/ 100 =  0%     0/ 100 =  0%  217.47.74.13

                                0/ 100 =  0%   |

  4   33ms     0/ 100 =  0%     0/ 100 =  0%  213.1.69.26

                                0/ 100 =  0%   |

  5  ---     100/ 100 =100%   100/ 100 =100%  217.41.222.50

                                0/ 100 =  0%   |

  6   34ms     0/ 100 =  0%     0/ 100 =  0%  217.41.222.182

                                0/ 100 =  0%   |

  7   34ms     0/ 100 =  0%     0/ 100 =  0%  acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt

.net [109.159.248.194]

                                0/ 100 =  0%   |

  8   44ms     4/ 100 =  4%     4/ 100 =  4%  core2-te0-13-0-4.ealing.ukcore.bt.

net [109.159.248.138]

                                0/ 100 =  0%   |

  9   42ms     7/ 100 =  7%     7/ 100 =  7%  peer1-xe10-1-0.telehouse.ukcore.bt

.net [109.159.254.110]

                                0/ 100 =  0%   |

 10   43ms     0/ 100 =  0%     0/ 100 =  0%  LNDGW2.arcor-ip.net [195.66.224.12

4]

                                0/ 100 =  0%   |

 11   39ms     0/ 100 =  0%     0/ 100 =  0%  85.205.116.2

                              100/ 100 =100%   |

 12  ---     100/ 100 =100%     0/ 100 =  0%  starting point [0.0.0.0]

 

Trace complete.

 

Seems I am losing 100% of the path on 217.41.222.50  - anyone know why it might no longer be working?

 

http://ip-lookup.net tells me that this server is located at the RIPE Network Coordination Centre in Amsterdam, but is netname BT-21CN-TMAN

Another day's try gives the same info, except I lose 100% at 217.41.222.58 instead of 217.41.222.50

 

How come I can ping both 217.41.222.50 and 217.41.222.58 IP addresses quite happily without problem? It only seems to be a problem trying to get to Vodafone server along the route?

 

Anyone able to help please?

0 Ratings
5 REPLIES 5
Distinguished Sage
386 Views
Message 2 of 6

Re: Signal loss on a routed BT path

hi i suggest you contact vodafone it looks like a problem with them
0 Ratings
RickFraser
Newbie
375 Views
Message 3 of 6

Re: Signal loss on a routed BT path

Thanks John

 

Unfortunately, Vodafone say that as the signal is being lost on the route BEFORE it gets to their server, it is not their problem, but to contact my ISP.

 

Since my broadband connection is fine, BT say there is nothing they can do either.

 

I traced the signal failure to a BT server in Amsterdam, but have no way of knowing who I should be telling.

 

To my mind, it is STILL a Vodafone problem, as they sell the Sure Signal box as a fix to low signal areas by connecting to our own broadband. But they apparently think otherwise - not very good on the Customer Support side I think.

 

 

0 Ratings
IanC
Recognised Expert
368 Views
Message 4 of 6

Re: Signal loss on a routed BT path

The 100% packet loss only means that the node in question isn't responding itself. 

 

If it were truly 100% packet loss at that hop, then you'd get no response from all subsequent hops.

Distinguished Sage
360 Views
Message 5 of 6

Re: Signal loss on a routed BT path

many nodes do not respond to pings for security reasons
0 Ratings
RickFraser
Newbie
355 Views
Message 6 of 6

Re: Signal loss on a routed BT path

Thank you John & Ian

 

Doesn't answer my question though. Since Vodafone say it is NOT their problem, and BT  say it's not theirs, WHO do I tell so something can be done????

 

 

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