Signed up for 900mbps (Smart Hub 2)but getting 14~30mbps

[JamesRobert]

I’m having the same issues I also don’t know why it’s happening 

[Keith_Beddoe]

@JamesRobert 

You are posting on an old thread

See solution https://community.bt.com/t5/BT-Fibre-broadband/Signed-up-for-900mbps-Smart-Hub-2-but-getting-14-30mb...

Your devices are not capable of working any faster, especially over wireless.

[SixtiesFan]

Of course, this begs the question, why sign up to the top-of-range package if your devices are not capable of achieving anywhere near such speeds? Also, what was the specification for your previous internet connection and what were the speeds you were achieving at that time?

[Keith_Beddoe]

Unless people have a large household with many people using the Internet all of the time, and perhaps working from home, there is no point in a 900Mb connection, as it will not make any difference, and is just a waste of money.

It was never intended that people get 900mb on all devices, especially on a wireless connection. The intention is to allow that bandwidth to be shared among family members and multiple devices, without each user noticing any slowdown.

Here is a quote from old post by @SeanD  on 18/06/2021

"I think for the first time ever we are in a situation whereby the speed you can now get through Full Fibre outperforms the capabilities of many devices.  

The Smart hub 2 does not come with Wi-Fi 6 but this is something we are looking to include in our next generation of Hub.  I don't have any info as to when we will launch a new router by Wi-Fi 6 will bring some improvement.

As an example of what I mean in terms of devices not being able to support the full breadth of speed available on Full Fibre 900, take a look at the table below.  This is just for a couple of Apple Smart Phones and Tablets along with  popular Samsung models,

Apple (Smartphones)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
IPHONE SE	Yes	60mbps	300mbps
IPHONE SE 2020	Yes	135mbps	600mbps

Samsung (Smartphones)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
galaxy-s10e	Yes	135mbps	600mbps
galaxy-s10-5g	Yes	135mbps	600mbps

Apple (Tablets)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
IPAD pro 3rd gen (Nov 2018)	Yes	135mbps	600mbps
IPAD pro 4th gen (March 2020)	Yes	135mbps	600mbps

Samsung (Tablet)	Dualband (2.4 & 5Ghz)	Theoretical Max speed on 2.4Ghz connection	Theoretical Max speed on 5Ghz connection
galaxy-tab-s5e	Yes	100mbps	300mbps
galaxy-tab-s6	Yes	60mbps	600mbps

"

[JamesRobert]

Why you felt the need to tell me that this is an old thread I don’t know but I was aware when replying I was looking on the community page to read and see if other people are having the same issues that I am having I don’t use wireless btw I have numerous high tech devices and I do speed tests every day and I get 60mbps you don’t know what you are talking about i am the only person in my house hold I don’t have multiple things on at the same time I pay 110 a month for my direct fibre broadband 900 with hybrid connect and still get bad speeds 

[Keith_Beddoe]

@JamesRobert 

This is just a customer to customer help page. We are all just customers.

If you are not happy with your speed, then contact BT,

[SixtiesFan]

There's no point in saying "you don't know what you are talking about" without being specific about what you actually mean; otherwise, the intended recipient of this comment cannot determine whether your criticism is valid or not, which is not fair.