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bayclove
Aspiring Contributor
550 Views
Message 1 of 3

Signed up to BT mobile with £20 voucher offer. Not received after 6 weeks.

I signed up to BT mobile in December. My sim was activated on December 5th. I applied for a £20 Amazon voucher on the same day. The terms state vouchers would be sent out within 30 days.

 

I've been waiting over 6 weeks. Has anyone else had this problem? I emailed the relevant support but they have sent me 2 automated emails in the past 2 weeks. Was this offer a trick to get people to sign-up? Shame on BT. The phone service is quite good but I won't be recommending, rather telling people the voucher offer is a trick.

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2 REPLIES 2
bayclove
Aspiring Contributor
540 Views
Message 2 of 3

Re: Signed up to BT mobile with £20 voucher offer. Not received after 6 weeks.

BT have replied to me again... Same automated email 3x in 2 weeks.

 

**Edited** 

 

 

SHAM!

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DavidM
Moderator
Moderator
511 Views
Message 3 of 3

Re: Signed up to BT mobile with £20 voucher offer. Not received after 6 weeks.

Hi bayclove,

 

Thanks for posting. I'm sorry you haven't received the voucher yet. I'm assuming your mobile is up and running? I'll be happy to look into this for you. Can you please send over your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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