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Beginner
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Message 1 of 15

Silverlight

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Tried to view BT sport on laptop and is asking for silverlight to be installed which it already is?

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Newbie
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Message 2 of 15

Re: Silverlight

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Can someone answer this one please? Same for me. I'm on a Mac 10.8.4 using Firefox version 22. Up to date Silverlight is installed but it is obviously not recognised. Extremely annoying.

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Beginner
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Message 3 of 15

Re: Silverlight

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I had similar problems. I uninstalled Silverlight and then downloaded the newest version again ( it was already on my PC ) and reinstalled it. Restarted my browser and the problem was solved.
My guess is that most problems are related to DRM protection which is causing conflicts and errors.
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Message 4 of 15

Re: Silverlight

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Thanks MarkUK but I've already done that four times in a different order each time. Everything is up to date but something must be incompatible. Surely BT would have sorted DRM before launching... but then again!

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Beginner
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Message 5 of 15

Re: Silverlight

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Hi

 

Just changed browser to google chrome from explorer and mine is now working

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Newbie
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Message 6 of 15

Re: Silverlight

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Sorted... Firefox doesn't automatically enable the Silverlight plug-in. Go to Firefox/tools/add-ons/plug-ins and click on silverlight enable. Feel such a burk.

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Beginner
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Message 7 of 15

Re: Silverlight

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I have done the same still does not work tried to phone helpdesk "they are very busy" 1 hour wait no wonder BTS is free, you get what you pay for
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Beginner
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Message 8 of 15

Re: Silverlight

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Is it that 32 bit systems don't work with Silverlight? They're not mentioned on the system requirements

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Distinguished Expert
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Message 9 of 15

Re: Silverlight

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Fine here on my Windows 7 32-bit laptop
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Newbie
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Message 10 of 15

Re: Silverlight

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To solve this problem in internet explorer

Go to tools - Internet options - Programes - Manage add-ons

Then look for silverlight you will probably find it is disabled

Now highlight silverlight and click enable

you should now be able to watch BT Sports

Allen Wright

Electronics engineer