Did they actually tell you what the problem was? if so can you let me know what BT did to resolve the issue ?
I've just recieved replacement SIM number 4 and still no solution, although the a/c says its using the new SIM number, it cant be as the old SIM I have, is still working fine.
Proven beyond doubt there is no issue with the phone, and teh problem drags on unfortunately
It'd be nice if I could reference your solution to the help desk when the call me next week so they can try and solve my problem
cheers in advance
I've also got a call in with helpdesk/mobile support they say there's an FR recorded against my case, with all the details on it.
As this is the 4th SIM, they said it would have to be escalated higher, so for the moment I'll hold off hassling you as well, unless I get no joy from the support team, I'll call them Tuesday, after the bank holiday .
Appreciate everyone's doing what they can at this problem, it's so ruddy frustrating.
I havent lost my service, just that it wont move from the old micro SIM to the new NANO one
Thanks for the feed back.
Yep been through the hokey cokey (in out, in out not had to shakeit about (yet)) with the SIM, checked all the settings for API and MMS, so it sounds similar.
If I check the account the new sim number is active, but states its in the old phone!?!, so it may be a similar problem to what you had after all.
I'm chasing the support desk call I have open on tuesday after the hols, Ill mention this conversation and see if that steers them in the right direction to sorting this out, thanks for taking the time to replay
Does happy dance,
Yep the network reset seems to have sorted it, scary moment as the service transferred with both phones being dead. But the message comes through about SIM/phone being active, and all is well.
Cheers once again for the pointer in the right direction