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I am now over 2 weeks into this identical problem. I'm told that BT system and EEs systems are not aligned. I'm assuming from this conversation that a network reset fixed the problem mentioned in this thread?
Is this something that I should request of the BT online support team or is this something you can help with.
I must be at well over a dozen phone calls and have this morning reluctantly requested a pac code as I've no visibility of this issue ever being fixed.
Hi. Basically,i needed a new smaller Sim card because I had new phone. Had a number of Sim cards sent out,none worked because the old one was still active. Live chat couldn't get to grips with problem and put me thru to cancellations. I explained I didn't want to leave BT and she was very helpful and put me through to a technician. Had to do switch on/ off etc but no change so he refreshed the Network/network settings and it worked. Took 5 mins. I'd had problems for a fortnight which I needn't of suffered.