cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
303 Views
Message 1 of 2

Sim not activating after changing to new number

Go to solution
Hi - I got my new bt sim today, activated it on the website then straight away selected that I wanted to keep my old number and put in the code etc. It's told me that my number will change over in 6 days. However it's been over 3 hours and my sim has not activated with my new bt number.

Should I have waited until the sim activated with my new number before requesting a change to my old number? Or in 6 days will it just activate with my old number?
0 Ratings
1 REPLY 1
Highlighted
Moderator
Moderator
261 Views
Message 2 of 2

Re: Sim not activating after changing to new number

Go to solution

Hi @Flyintothered,

 

Welcome to the community forum.

 

Did you manage to get your new sim card to work? If not, then I think the best thing to do is to contact the the mobile team using the link- Mobile support team and they'll be able to look into this for you.

 

Let me know how you get on.

 

Thanks

 

PaddyB

 

 

0 Ratings