Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I think BT, along with similar big companies, really need to simplify their billing. My latest bill has Line Rental entered eight times. One with Refund, thee with Credit, one with Saver and thee straight Line Rental. Two also have an asterisk and no explanation anywhere on the bill. And that’s all just the Line Rental. I can fully understand some people getting confused!!
The January bill really is desperately confusing. The first thing that jumped out to me was BT re-charging me again for a discount that still runs until march. After a long time, I worked out that they had:
Refunded a few week's line rental,
Re-charged me the discount they had given me on that line rental,
Re-charged me for the new line rental,
Re-discounted me on the new line rental.
Why can't BT do what everyone else does - if you have paid in advance for something then that's the end of it? Only BT would charge you in advance, then change the price on something you've already paid for.