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kncowans
Contributor
604 Views
Message 1 of 3

Since BT Smart Hub updated to SG4B10002236 Firmware I am getting random disconnects.

Hello all

 

My Smart Hub updated to the SG4B10002236 Firmware on 02 November and since then I have been getting random disconnects.

 

Because of this my Sync speed is going down.

 

I was connected at 16004 kbps and am currently at 14980 kbps.

 

I am due to be upgraded to Infinity on Wednesday this week and am worried these issues are going to affect my service.

 

Does anyone else experience these random disconnects with the SG4B10002236 Firmware?

 

Whilst there were issues with the EC and F4 Firmwares I never had any issues with random disconnects and the connection was always stable.

 

Thanks in advance

 

Kevin

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2 REPLIES 2
john46
Distinguished Sage
557 Views
Message 2 of 3

Re: Since BT Smart Hub updated to SG4B10002236 Firmware I am getting random disconnects.

do not worry it will not affect your infinity connection as they are different networks
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kncowans
Contributor
552 Views
Message 3 of 3

Re: Since BT Smart Hub updated to SG4B10002236 Firmware I am getting random disconnects.

Hello John

 

Thanks for the reply.

 

Hopefully everything goes smoothly on Wednesday.

 

Kevin

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