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Aspiring Contributor
1,283 Views
Message 1 of 4

Sites blocked even though parental controls are off

I was having a problem with a site being blocked so I turned off the parental controls. However, I still am unable to get to the site and the message says that the site is blocked because the account has filters on. Is there an easy way to convince BT that I really don't have parental controls on the account (I've double-checked and parental controls are definitely disabled)? I've re-started the router and flushed the DNS cache but to no avail.

 

Thanks

 

WBD

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3 REPLIES 3
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Distinguished Sage
Distinguished Sage
1,277 Views
Message 2 of 4

Re: Sites blocked even though parental controls are off

Unless you need them, try using the option to uninstall the parental controls, then repeat the DNS flushing again.

 

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Aspiring Expert
1,262 Views
Message 3 of 4

Re: Sites blocked even though parental controls are off

There is something wrong with the BT site/servers with this issue, been off and on for the past week, before had no issues at all.

 

Guys at customer service on the phone HAVE NO CLUE what I am talking about, useless!!!!

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Aspiring Contributor
1,235 Views
Message 4 of 4

Re: Sites blocked even though parental controls are off

I don't have anything installed; they're de-activated on my BT account but BT is still blocking the site.
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