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Contributor
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Message 1 of 11

Sky Sports 1 SD switched off after HD upgrade

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Hello All,

 

Just wondering if anyone else lost their sky sports SD channels after upgrading to sky sports HD.

 

I upgraded last night and the HD activated no problem, but now my SD channel says i'm not subscribed.  My order does confirm the price covers both versions of the channel - SD + HD.  I will mostly be using the HD version anyway, but I should be getting both versions.

 

Thanks

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Expert
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Message 2 of 11

Re: Sky Sports 1 SD switched off after HD upgrade

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That's bonkers, hope someone will clarify, all the other SD equivalents remain available when HD is taken, so why should SS be different. 

 

Am ordering myself soon, so would like an explanation too. 

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Contributor
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Message 3 of 11

Re: Sky Sports 1 SD switched off after HD upgrade

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Hi I upgraded via BT web site from Sky sports 1 SD to include HD and can confirm I still get SD channel. Did you upgrade via web site or over phone?   Am due my next bill in November so will be checking that I am not being charged for both!!

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Contributor
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Message 4 of 11

Re: Sky Sports 1 SD switched off after HD upgrade

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I upgraded on the website. My email stated that the order was for sky sports 1 in SD and HD, so I definitely shouldn't have lost the SD version. 

 

Hopefully a mod will look into this.

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Distinguished Guru
Distinguished Guru
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Message 5 of 11

Re: Sky Sports 1 SD switched off after HD upgrade

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I'm asking the mods to take a look at this for you and they will post contact info here in the morning.

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You can click the thumbs up icon below this message if you think it was helpful.
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Contributor
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Message 6 of 11

Re: Sky Sports 1 SD switched off after HD upgrade

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I am subscribed to Sky Sports HD but can't think why I would want to watch the channels in SD and have hidden them on my Youview box. 

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Recognised Expert
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Message 7 of 11

Re: Sky Sports 1 SD switched off after HD upgrade

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Totally agree I have all the sd channels hidden and only watch or record the HD channels
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Moderator
Moderator
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Message 8 of 11

Re: Sky Sports 1 SD switched off after HD upgrade

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@United77 Please use the 'contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Cheers

Neil

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Contributor
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Message 9 of 11

Re: Sky Sports 1 SD switched off after HD upgrade

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Hello Neil,

 

Thanks for the reply. I do not see a "contact the mods" link in your profile. 

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Moderator
Moderator
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Message 10 of 11

Re: Sky Sports 1 SD switched off after HD upgrade

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Hi United77,

 

Apologies for that!

 

Check my profile and you'll see the link.

 

All the best,

 

Robbie

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